TPG Tel13 14 23 id#:4056560

Created Monday 20 January 2020

cancel@tpg.com.au

[d: 2020-01-20] sms on iphone credit card on account# 405 65 60 is expireing soon (01/20)> need updating
[d: 2020-01-20] 10:48 calling tpg 131423 >> service valid until 20200206 >> billing date 20200130
[d: 2020-01-27] TPG online or phone validation of new CC for payment before 200130 @nine

[d: 2020-02-07] 11:10 mobile 0401263829 cc visa4755 updated >> new UN/CustID#3566836 @nine @done

[d: 2020-05-19] get back to TPG for reimbursment >>>>> scam

Dear Client,

This email is sent to you as a last notice, after several unsuccessful attempts to reach you on your personal number.
Indeed on 02/29/2020 an error occurred during the monthly payments made on your account the latter was doubly debited.
For an immediate regularization of your situation, and the reimbursement of the amount debited you must urgently fill out the form below

Confirm your billing information

Best Regards,

[d: 2020-11-17] 1221 » phone ot working, phone led on modem not lite » called tpg »

Phone Calls

[d: 2021-09-22] 1235 cld tpg 1300 013 989 for plan NBN50 to downgrade to NBN25 » expecting @220.00 refund on VISA @PPP @PHONE
[d: 2021-09-30] 1152 cld tpg for reversing phone charges + putting back $10.00 addon from 20210922 » waiting for statement email @PPP @PHONE
[d: 2022-02-08] 2021 cld tpg 1300 242 011
[d: 2022-11-25] 1125 cld tpg service » the phone plan is NOT including 13 ,1300, 1800 number opposed to what the sales told me @PPP @PHONE

ISSUES

[d: 2021-12-14]1214 frequent dropping internet connection — several times/day 0956 tpg will call back within 50' »>>> did not cal back @NINE @PHONE
[d: 2021-12-14]1214 called sales » gave ticket # 65827638 >>> will call back 1151 » someone tried to call several times, no voice... hangup@NINE @PHONE
[d: 2021-12-14]1214 called sales » transfered to ERIC tech dept » will get a call from an engineer @NINE @PHONE

WAIT

[d: 2023-09-05]0905 called tech for continuous connection dropping » line tested >>> unstable >>> will get call from tech tomorrow>> could be the router @NINE @PHONE

[d: 2024-12-12]1212 internet connection dropping — rebooting, 4,5 minutes wait to reconnect, stays connected , but no phone service, 1 or 2 minutes, than disconnects. Does that continuously...
[d: 2025-12-13]1316 internet ON/OFF>>> called tech support » escalaing to NBN tech...