Created Friday 18 April 2025
MP0059658209
ARAMEX » sent an email copy to online form :
Hi,
This is a quick recap of the situation:
The parcel shown in the photo is not at my address (number 72), which is why I did not receive it.
I was informed several times by ARAMEX that it was delivered to number 69, according to the GPS data (-35.369063 149.084567) mentioned in your delivery report. However, the resident at number 69 has confirmed that she did not receive any parcel from ARAMEX on 21/03/2025.
At one point, I was told that ARAMEX would pick up the parcel from where it was delivered and return it to me within 48 hours.
During one of my recent phone calls with ARAMEX, I was told that, since the beginning of this issue, nothing had been done about it at the Canberra depot. This is why I have not been provided with a proper status update, even though I am told the issue is being "investigated."
You should be able to confirm what I am stating here, as your phone calls are recorded.
I have contacted ARAMEX over 15 times and have still not received the parcel or a valid non-delivery document.
Thank you for your attention.
Regards,
Claude Hastir
** Your request number is #72113346. You will receive a confirmation email on the email address you provided.
[d: 2025-04-18] 0942
[d: 2025-04-28] 1505 Customer enquiry - Parcel enquiries (MP0059658209) Case Number: #69253599 ticket #72113346
told that sender has been contacted. the sender has been paid by aramex, but the phone guy doesn't know who the sender is.
[d: 2025-04-29] 10::00 cld ARAMEX > > I have to wait ...
- [d: 2025-05-07] 0950 claim being processed. Refused to send stamped letter... I have to contact sender...
- [d: 2025-06-06] 150630 called 02 6260 1718 » asked for stamped, signed document ...
- [d: 2025-06-10] 0858 won't provide the document...
- [d: 2025-06-11] 0922 cld 02 6260 1718 » Jame
- [d: 2025-07-14] 0851 cld 02 6260 1718 » nothing they can do about it, as the claim is being processed with AIAP...
AIAP
claim# 34122
The phone number for AIAP (the exclusive TPA handling insurance claims for Aramex Australia) is 1300 392 392. This is the direct contact for claims and insurance matters linked to Aramex through AIAP.
- [d: 2025-05-21] contacted AIAP 1300 392 392.>>> still waiting the filled form from PFL MEL
- [d: 2025-07-14] contacted AIAP 1300 392 392.>>> still waiting the filled form from PFL MEL>>> will get back to me via email
- [d: 2025-09-26] contacted AIAP 1300 392 392.>>> given my details; awaiting returned call from AIAP >>> Mandy @WAITING
PFL customerservice@pflogistics.com.au http://www.pflogistics.com.au/
PFL Logistics Sydney Office
Phone: +61 2 9666 5548 >>> not connected
0450 110 327
- [d: 2025-05-21] called 0450 110 327 >> no response
SYDNEY
E1 / 350 Parramatta Road
Homebush
NSW 2140
SYDNEY
Parcel Collection
A4 / 350 Parramatta Road
Homebush
NSW 2140
MELBOURNE
Warehouse 6B, 33 Fitzgerald Rd
Laverton North
VIC 3026
Aliexpress
- [d: 2025-05-06] chatbot >>> calling hotline
- [d: 2025-05-06] clisked hotline icon, filled form >>> hotline called me >>> Ellie>>> have to wait for email and get back to them within 24H
- [d: 2025-05-07] 1019 called Rommel phone re-escalated...
Paypal
called 02-8223-9500 claim will close 250529